Returns

WHAT IS YOUR RETURN POLICY?

WE OFFER RETURNS ON ALL FULL PRICED ITEMS FOR STORE CREDIT. You will receive a store credit for the full purchase price (excluding the original shipping costs).

A store credit will be emailed to you in the form of a gift card. Our gift cards hold an expiry date of 12 months from issue date.

Your item(s) must meet the below requirements in order to be approved for store credit:

Item(s) must be returned within 14 days of receiving your order. Items returned outside of this period may not be accepted.
Undergarments must be worn when trying on items.
Item(s) must be returned in original packaging, unworn, unwashed and must have the hygiene seal sticker intact.

We do not accept items that have been worn, washed, stained, damaged, or altered. Returns of soiled or tampered with items will be voided and are ineligible for a refund or store credit. Customers can choose to have soiled items returned to them at their own expense or opt for free in-house disposal. PENALTY TO HAVE SOILED ITEMS RETURNED - $15.00. | All returns will be shipped via standard postage (Duties and taxes will not be covered).

We do not offer free returns. All return shipping costs must be covered by the customer.

Please note, sale items are not eligible for returns. This includes any order with a discount applied. If you are unsure of sizing, please email info@la-marresort.com for assistance. We are here to help you.

CAN I CHANGE MY ORDER ONCE IT IS PLACED?

Unfortunately, we are unable to make changes to your order once it is placed and paid for on the site. If you need to update your address, we recommend contacting the courier directly.

RETURNING AN ITEM

To return your item please email info@la-marresort.com

We highly recommend shipping your parcel back via trackable mail as we are not liable for returns lost in transit.

FAULTY OR MISSING ITEM/S

Please email info@la-marresort.com with your order number and photo of your order within 10 days of receiving your item. If your item is deemed faulty, we will send out a replacement. Refunds will only be issued if the item is unable to be replaced. Please note that wear and tear to a garment is not considered a product fault. We do not take responsibility for this.

WHAT CURRENCY AM I BEING CHARGED IN?

As we are an Australian store. All pricing will be charged in AUD.

“DO YOU OFFER AFTER PAY?

Afterpay is available for all Australian customers.” Back in Returns Page

AFTERPAY RETURNS

If you choose to return an AfterPay order that is full price, , you will be issued store credit for the full amount of the unwanted item. This excludes discounted or sale purchases. Please note that your personal agreement with Afterpay will still stand, and you will continue to pay any scheduled repayments.